Shipping policy

Shipping Policy

Thank you for choosing The Old Captain Co.! Please take a moment to review our shipping policy.

Processing Time:

  • Orders typically take 3 business days to process before they are shipped. During peak seasons or sales events, processing times may be slightly longer. We appreciate your patience.

Shipping Time:

  • After your order has been processed, please allow 7 business days for standard shipping. Delivery times may vary based on your location and shipping method selected during checkout.

Tracking Information:

  • Once your order has been shipped, you will receive an email confirmation with tracking information. This will allow you to track the progress of your shipment.

Shipping Methods:

  • We offer standard free shipping as our default option. Expedited shipping options may be available during checkout at an additional cost.

International Shipping:

  • Currently, we only offer free shipping within USA. International shipping times may vary, and additional customs fees or taxes may apply. Customers are responsible for any customs-related charges.

Order Confirmation:

  • You will receive an order confirmation email immediately after placing your order. Please review the details of your order and contact us promptly if any changes are needed.

Address Accuracy:

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages:

  • The Old Captain Co. is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier for assistance.

Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address or other shipping issues, we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us:

  • If you have any questions or concerns about your order or our shipping policy, please contact our customer service team at customerservice@theoldcaptainco.com.

Thank you for choosing The Old Captain Co.! We appreciate your business.